Funnel Engine LLC - Legal Policies and Terms

Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Funnel Engine LLC ("we," "our," or "us"), including our website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Funnel Engine LLC provides digital marketing and automation tools to enhance your business operations.

3. User Accounts

3.1. You must create an account to use certain features of our service. You are responsible for maintaining the confidentiality of your account information.

3.2. You are responsible for all activities that occur under your account.

3.3. You must be at least 18 years old to create an account.

4. User Conduct

You agree not to:

4.1. Violate any applicable laws or regulations.

4.2. Infringe on the intellectual property rights of others.

4.3. Use the service to transmit harmful code or interfere with the service's operation.

4.4. Impersonate any person or entity.

5. Intellectual Property

5.1. All content and materials available through our service are the property of Funnel Engine LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

5.2. You may not use, reproduce, distribute, or create derivative works based on our content without explicit permission.

6. Termination

6.1. We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

7. Limitation of Liability

7.1. Funnel Engine LLC is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

7.2. Our liability is limited to the amount paid by you, if any, for access to the service.

7.3. Service Interruptions and Force Majeure

Funnel Engine LLC strives to provide uninterrupted service. However, we cannot guarantee continuous, uninterrupted, or secure access to our services. System failures, routine maintenance, attacks on the system, or other unforeseen circumstances may result in temporary service interruptions.

7.3.1. Funnel Engine LLC shall not be liable for any lost income, revenue, profits, or data, or for any consequential, indirect, incidental, special, or punitive damages arising from or related to any service interruptions, data loss, or system failures, regardless of cause, including but not limited to:

a) Hacking attempts or security breaches
b) Technical malfunctions or software errors
c) Scheduled or emergency maintenance
d) Natural disasters or acts of God
e) Actions of third-party service providers
f) Government actions or restrictions

7.3.2. You acknowledge and agree that your use of our services is at your own risk, and you are solely responsible for implementing sufficient backup procedures and safeguards to protect against potential loss of data or business interruption.

7.3.3. In the event of any service interruption or data loss, our sole obligation will be to use commercially reasonable efforts to restore the service and/or recover any affected data as soon as practicable.

7.3.4. This limitation of liability for service interruptions and force majeure events is in addition to any other limitations of liability contained in these Terms of Service.

8. Disclaimer of Warranties

The service is provided "as is" without any warranties, expressed or implied.

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the state where Funnel Engine LLC is registered. Any disputes shall be resolved in the courts of that jurisdiction.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any significant changes via email or through the service.

11. Contact Information

For questions about these Terms of Service, please contact us at [email protected].

12. Billing and Payment

12.1 Chargebacks

We strongly discourage the use of chargebacks. If you have any questions or concerns about a charge, please contact our support team at [email protected] before initiating a chargeback. We are committed to resolving any billing issues promptly and fairly.

If a chargeback is initiated, the following policies apply:

a. All fees associated with the chargeback, including but not limited to bank fees and administrative costs, will be the responsibility of the customer.

b. Your account may be immediately suspended pending resolution of the chargeback.

c. We reserve the right to dispute all chargebacks and will provide evidence of the legitimacy of the charge to the relevant financial institutions.

d. Repeated chargebacks may result in permanent termination of your account.

Our chargeback dispute process includes:

1. Gathering all relevant transaction data and service usage information.

2. Providing detailed documentation to the payment processor or bank.

3. Communicating with the customer to resolve any misunderstandings.

4. If necessary, engaging legal counsel to protect our rights and recover funds.

12.2 Non-Payment

In the event of non-payment, your service will be immediately suspended. However, your account information and data will be retained. Service can be reinstated immediately upon receipt of payment for the outstanding balance. To restore service, please contact our support team or make the payment through your account dashboard.

12.3 Cancellation Policy

To cancel your service, you must contact our support team at least two (2) business days before your next billing date. There are no fees associated with cancellation. To initiate the cancellation process, please email [email protected] with your cancellation request.

12.4 Billing Cycles

Depending on the plan you have chosen, billing may occur on either a monthly or yearly basis. Please refer to your specific plan details for the exact billing cycle that applies to your account.

Privacy Policy

1. Information We Collect

1.1. Personal Information: We collect information that can be used to identify you, such as your name, email address, telephone number, address, and credit card number when you purchase our products or services.

1.2. Usage Information: We collect information about how you use our service, including transaction data from third-party applications you connect.

1.3. Cookies: We use cookies to enhance your experience on our website.

2. How We Use Your Information

We use your information to:

2.1. Provide and improve our services

2.2. Communicate with you about our products and services

2.3. Process payments and prevent fraud

2.4. Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1. Service providers who assist us in operating our business

3.2. Legal authorities when required by law

3.3. Other parties in connection with a company transaction, such as a merger or sale of assets

4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

5.1. Access and correct your personal information

5.2. Request deletion of your data

5.3. Opt-out of certain data uses

6. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through the service.

7. Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].

Income Disclaimer

Last Updated: 7-7-24

1. No Guarantees of Income

1.1. Funnel Engine LLC does not guarantee any level of income or success from using our products, services, or implementing our strategies.

1.2. Any earnings or income statements are only estimates of potential earnings.

2. Individual Results May Vary

2.1. The results shared in our marketing materials are not typical and should not be considered as such.

2.2. Your results may differ materially from those expressed or implied.

3. Effort and Action Required

3.1. Any success derived from our products or services requires substantial effort, skill, and expertise on your part.

3.2. You are solely responsible for your actions and results in life and business.

4. Market Factors and Risks

4.1. All business entails risk, and many businesses do not succeed.

4.2. Your results are dependent on many factors, including market conditions and your own capabilities.

5. Legal Compliance

5.1. You are responsible for complying with all applicable laws and regulations in your use of our products and services.

5.2. We do not provide legal or financial advice.

6. Acceptance of Risk

By using our products or services, you accept all risk associated with your business activities and financial decisions.

Refund Policy

1. Monthly and Yearly Plans

1.1. We offer a 30-day money-back guarantee for our monthly and yearly subscription plans.

1.2. If you are not satisfied within the first 30 days, you are eligible for a full refund.

1.3. Customers are responsible for any email, SMS, or AI fees incurred during the 30-day period.

2. Services Involving Time and Labor

2.1. There is no refund option for services where we provide time and labor to build and customize funnels, websites, or workflows.

3. Refund Process

3.1. To request a refund for eligible plans, contact our customer support within the first 30 days of your subscription.

3.2. Refunds will be processed to the original payment method used during the purchase.

4. Modifications

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Optional Services Pricing

Funnel Engine LLC offers several optional services to enhance your workflow. These services are charged on a per-use basis, providing you with flexibility and cost-effectiveness. You may choose to use these integrated services or integrate your own preferred external applications with Funnel Engine.

The following pricing structures outline the costs for each optional service. All prices are in USD.

Content AI

Generate high-quality content efficiently with our AI-powered tool.

- $0.18 per 1000 words

- $0.12 per image

$10 credit allows for the generation of approximately 55,555 words or 85 images.

Workflow AI

Enhance your workflow with advanced AI-powered automation.

- $0.06 per GPT-4 execution

- $0.03 per GPT-3.5 execution

$10 credit provides approximately 165 GPT-4 executions or 335 GPT-3.5 executions.

Conversation AI

Engage with AI-powered conversational capabilities.

- $0.04 per message

$10 credit allows for about 250 messages.

WhatsApp Conversation

Integrate WhatsApp messaging into your workflow.

- $0.148 per WhatsApp conversation

$10 credit enables approximately 70 WhatsApp conversations.

Reviews AI

Automate and enhance your review response process.

- $0.16 per review response

$10 credit provides about 65 AI-generated review responses.

Phone System

Our Phone System service enables efficient communication with your clients.

- Making Calls: $0.028 per minute

- Receiving Calls: $0.017 per minute

- Text Messages: $0.0158 per segment

For perspective, $10 credit provides approximately:

- 355 minutes of outgoing calls

- 590 minutes of incoming calls

- 635 text message segments

Email Service

Our Email service facilitates seamless client communication.

- $0.0014 per email sent

$10 credit allows you to send approximately 7,145 emails.

LC Email Verification

Ensure the validity of your email lists with our verification service.

- $0.005 per email verification

$10 credit enables you to verify about 2,000 email addresses.

LC - Premium Triggers & Actions

Enhance your workflow with advanced automation features.

- $0.02 per premium action

$10 credit provides access to approximately 500 premium workflow actions.

Please note that these services are optional and charged only upon usage. Funnel Engine is designed to be flexible, allowing you to integrate your preferred external applications if desired. Our pricing structure ensures you receive high-value services at a low cost per action, maximizing the efficiency of your operations.

For the most current pricing information or any questions regarding these services, please contact our support team at [email protected].

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By using Funnel Engine LLC's services, you acknowledge that you have read, understood, and agreed to all the policies and terms outlined in this document.

For any questions or concerns, please contact us at [email protected].